Beauty advice / Orders / Everything else

Ask us
anything.

Tell us what you enjoy, what you avoid and where you feel stuck. A real person will read it.

A customer and Nebula beauty adviser discussing a skincare cream
Write to the Nebula team

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For order help, add the order number. Please do not include sensitive payment information.

Before you send

A few quick answers.

Can you diagnose a skin or scalp condition?

No. We can explain cosmetic product information, but persistent, painful or sudden concerns belong with a qualified healthcare professional.

Can you guarantee a shade match online?

Screens and lighting vary, so no online match is exact. We can narrow the options using products and shades you already know.

My parcel arrived damaged—what should I send?

Your order number plus clear photos of the parcel and product are enough to begin. Do not discard the packaging until we reply.